apk 23 Privacy Policy — Here's Exactly What We Do With Your Data

When you register an account on apk 23, we collect the personal details you provide — including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect information about how you use the platform, such as the games you play, the bets you place, the amounts you deposit and withdraw, and the device and browser you use to access the site. Technical data like your IP address, session timestamps, and cookie identifiers are logged automatically as part of normal platform operation and security monitoring. If you contact our support team, we keep a record of that communication, including any attachments or screenshots you share with us. Payment-related data — such as your GCash number, bank account details, or e-wallet identifiers — is collected when you make a deposit or request a withdrawal, and is handled with strict security controls. We do not collect more information than we need, and we do not ask for sensitive data like your full credit card number through any channel other than our secure payment gateway. All data collection is done transparently, and you will always know what you are providing and why.

The primary reason we collect your personal data is to operate your account and deliver the apk 23 platform experience — processing your bets, managing your deposits and withdrawals in Philippine pesos (PHP ₱), and keeping your account secure. We use your identity information to comply with our legal obligations under Philippine law, including age verification to ensure all players are 21 years old or above, and anti-money laundering checks required by our operating licence. Your contact details are used to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send you promotional messages if you have opted in to receive them. Platform usage data helps us improve the site, fix technical issues, and personalise your experience, such as showing you sports markets or game categories that match your activity. We may use aggregated, anonymised data for internal analytics and reporting, but this data cannot be used to identify you individually. We do not use your data to make automated decisions that have a significant legal or financial impact on you without human review. If we ever need to use your data for a purpose not listed here, we will notify you and, where required by law, ask for your consent first.

apk 23 does not sell your personal information to any third party, full stop. We do share certain data with trusted service providers who help us run the platform — for example, payment processors who handle your PHP ₱ transactions, identity verification partners who confirm your documents, and cloud infrastructure providers who host our servers securely. All third-party partners we work with are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own privacy standards, and they are only permitted to use your data for the specific purpose we have engaged them for. In some circumstances, we may be legally required to disclose your information to government authorities, regulators, or law enforcement agencies in the Philippines — we will only do so when compelled by a valid legal order and will not go beyond what is required. If apk 23 undergoes a business restructure, merger, or acquisition, your data may be transferred to the new entity, but you will be notified in advance and your rights will be protected throughout the process. We do not share your data with advertisers or data brokers, and we do not allow third parties to place tracking technologies on our platform for their own commercial purposes. Any partner who receives your data is subject to regular review to ensure they continue to meet our privacy and security standards.

apk 23 uses cookies and similar technologies to make the platform work properly and to improve your experience as a Filipino player. Essential cookies are required for core functions like keeping you logged in, remembering your preferences, and securing your session — these cannot be turned off without breaking the platform. We also use performance cookies to understand how players navigate the site, which pages load slowly, and where technical errors occur, so we can fix problems and make the experience smoother on mobile devices. Preference cookies remember settings like your language choice and display options so you do not have to re-enter them every visit. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features. For a full breakdown of the cookies we use and their purposes, please contact our support team at [email protected].

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have a number of rights over your personal data that apk 23 is committed to upholding. You have the right to access the personal information we hold about you — simply contact us and we will provide a copy within a reasonable timeframe. You have the right to correct any inaccurate or outdated information in your account, and you can update most details directly through your account settings or by contacting support. You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations. You also have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will respond within the timeframes required by law — to exercise any of these rights, reach us at [email protected].

We retain your personal data for as long as your account is active and for a period after closure as required by Philippine law and our regulatory obligations — typically a minimum of five years for financial and identity records, in line with anti-money laundering requirements. Transactional data, including bet history and payment records, is kept for the legally required retention period and is then securely deleted or anonymised. If you request account closure, we will deactivate your account promptly, but some data will be retained for the legally mandated period before permanent deletion. Data collected for marketing purposes — such as your email opt-in preferences — is reviewed regularly, and we will stop using it for marketing as soon as you withdraw your consent. Technical logs and security data are retained for a shorter period, typically 12 months, unless they are needed in connection with an ongoing investigation or legal matter. Once the retention period expires, data is deleted using secure methods that prevent recovery. If you want to know the specific retention period for a particular category of your data, you can request this information from our support team.